Call Center Service
Call Recording
Compliant call recording with storage, retrieval, and analytics.
What we deliver
Compliant call recording with secure storage, search, and retrieval for QA and legal needs.
- Recording policy design
- On-demand & always-on
- Encrypted storage
- Search & playback portal
- Retention rules
Finance Call Center
Finance
Challenge
Regulators required searchable call records; legacy system had no indexing.
Solution
Integrated call recording with auto-tagging, CRM linkage, and role-based playback access.
3CX RecordingS3 StorageElasticsearch
SalesforceAES encryptionResults
Sample outcomes from this service
100% calls recorded
Search time: hours → seconds
Passed compliance audit
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