Call Center Service
Call Routing
Skills-based, time-based, and geographic call routing strategies.
What we deliver
Skills-based, geographic, and time-based routing to connect callers to the right agent fast.
- Routing strategy design
- Skills matrix setup
- Overflow rules
- SLA monitoring
- Real-time adjustments
MediCore Support
Healthcare
Challenge
Patients reached wrong departments 30% of the time, causing transfers and frustration.
Solution
IVR language detection + skills routing to billing, clinical, and scheduling teams with SLA alerts.
3CXCustom IVRHubSpotSkills queuesSlack alertsResults
Sample outcomes from this service
30% fewer transfers
ASA under 30 seconds
18% CSAT improvement
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